FAQ

Frequently Asked Questions

What is Arrangeit?

Arrangeit is a curated online marketplace featuring the best local cakes, flowers, and gifts from Calgary and Toronto. We deliver locally within both cities, helping you send thoughtful gifts with ease and style.

Who prepares the gifts?

All gifts are handcrafted by trusted local shops and artisans in Calgary and Toronto who take pride in their quality and craftsmanship.

Placing Orders

Can I order from Calgary or Toronto?

Yes! You can order from either city, and your gift will be delivered locally in Calgary or Toronto.

Can I order from outside Canada?

Absolutely. You can place your order from anywhere in the world. Your gift will be delivered locally in Calgary or Toronto.

Delivery

Where can I have my gift deliveried?

We offer delivery within Calgary and Toronto, where your gift is prepared fresh by local shops.

How much does delivery cost?

Delivery fees are calculated at checkout based on your recipient’s delivery address.
Note: Prices may vary during holidays, peak seasons, and depending on location.

Do you offer same-day or next-day delivery?

Yes — for select gifts.
Please check individual product descriptions for delivery availability, as each item has a unique preparation time.

Can I choose the delivery date?

Yes, you can select your preferred delivery date at checkout.
Please ensure you provide a valid mobile number for your recipient, as delivery updates are sent via text.

Note: Not all gifts are available for all dates. Check the product details for delivery timelines.

What happens if the recipient isn’t home?

If no one is available to receive the gift, your gift will be placed at the front door, in a lobby, or in a common space that’s accessible.

⚠️ Please note: Arrangeit is not responsible for gifts left unattended. We recommend confirming your recipient is home and providing an accurate mobile number for delivery updates.

Can I send a gift to myself?

Of course! Just enter your own details at checkout and we’ll deliver it directly to you.

Can my gift be a surprise?

We do our best to preserve the element of surprise, but recipients will receive a text message before delivery to ensure a smooth handoff.
If no one is available, the gift will be left in a nearby, accessible spot.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover), Visa Debit, Interac, and Diners Club.

Is my payment secure?

Yes. We use Stripe, a PCI Level 1 certified payment processor — the highest level of security in the industry.
Your information is encrypted, secure, and trusted by thousands of businesses worldwide.

Cancellations & Refunds

Can I cancel or change my order?

If you need to make a change or request a cancellation, please contact us as soon as possible at orders@arrangeitapp.com.

Do you offer refunds?

We want you and your recipient to love your Arrangeit experience. That said, due to the nature of our products, refunds are subject to the following policies:

  • Eligible for refund: Damaged or defective items.

  • Not eligible for refund:

    • Partially or fully consumed items

    • Taste preferences or flavour dislikes

    • Handcrafted item variances

    • Substitutions due to seasonal availability

    • Buttercream cakes that were eaten cold (they must come to room temperature before serving)

Please note: Photos on the website are for inspiration. As all gifts are handmade, slight variations are normal and not grounds for a refund.